The house rules.

The service

The platform provides member management, check-ins, class booking, trainer rosters, fee collection, AI churn alerts and a member app for gyms and fitness studios. Features available depend on the plan you choose.

Free trial

• New gyms get a 30-day free trial with every module unlocked.
• No payment card is needed to start the trial.
• At the end of the trial, choose a plan to continue. If you do not, the account is paused and your data is kept for 30 days so you can export it or come back.

Your account

• Keep login details private and give staff only the roles they need.
• You are responsible for actions taken by staff under your account.
• Tell us promptly if you believe an account has been accessed without permission.

Plans and billing

• Plans are priced in US dollars per active member per month, with a monthly minimum for each plan.
• An active member is one with a running plan during the billing month. Frozen, expired and trial records are not billed.
• Bills are issued monthly in advance, or yearly if you choose annual billing. Applicable taxes are added.
• You can move between plans at any time. Changes apply from the next billing month.

Member data and your responsibilities

Your gym owns the member data you enter. You are responsible for having a lawful reason to collect it, for getting consent where needed, including for photos, biometrics and messages, and for keeping it accurate.

Messages sent through the platform must go only to members who agreed to receive them, and must not be abusive, misleading, shaming or spam.

Payments to your gym

Member payments are processed by your chosen payment gateway and settle directly to your bank account. We do not hold your funds. Gateway fees are set by your provider.

Health and safety

The platform is management software. It does not give diet, medical, injury or training advice, and nothing in it replaces qualified professionals. Your gym remains responsible for member safety on your premises.

Acceptable use

• Do not use the platform for unlawful purposes or to store data you have no right to hold.
• Do not try to break, overload or reverse-engineer the service.
• Do not resell access to the platform without a written agreement.

Availability and support

We work to keep the service available at all times and schedule maintenance outside peak gym hours where possible. Check-in devices keep a local list of valid members so short internet outages do not stop the doors.

Ending the service

You can cancel at any time from your account settings. The current billing period runs to its end. You can export your data before and for 30 days after cancellation. We may suspend accounts that break these terms after giving notice, except where immediate action is needed to protect members or the service.

Liability

The service is provided with reasonable skill and care. To the extent allowed by law, our total liability for any claim is limited to the fees you paid in the three months before the claim. We are not liable for indirect losses such as lost profits.

Changes to these terms

If we make material changes, we will notify gym owners by email or inside the product before they take effect. Continuing to use the service after that means you accept the updated terms.

Questions

Reach us through the Connect with us page for any question about these terms.