Every member, one record, one desk.
Plans, freezes, upgrades, transfers and documents at the front desk. Family and corporate plans sit next to single memberships, and every change is logged against the member.
On the reception tablet
1,240
Active
38
Frozen
62
Due this week
Ananya R.
Annual · Strength
Renews 14 Mar
Karthik S.
Quarterly · Couple
Travel, back 02 Dec
Meera J.
Monthly · Yoga
Expires in 3 days
Rohit & family
Family · 4 members
Renews 01 Jun
1 record
per member across plans, classes, PT and payments
Any plan
monthly, quarterly, annual, class packs, PT packs
Full log
every freeze, upgrade and transfer is recorded
What it does
Built for the reception.
Plans the way you sell them
Monthly, quarterly, half-yearly and annual plans, class packs, off-peak timings and student rates, each with its own price, tax and access rules.
Freezes with rules
Allow up to a set number of freeze days per plan. The end date moves forward and access returns on the resume date.
Upgrades with credit
Unused days on the old plan are credited to the new one, so the member only pays the difference.
Transfers between members
Move the remaining plan to a friend or family member with a transfer fee, approved by the manager.
Family and couple plans
One payer and one renewal date, with separate check-ins, bookings and trainers for each person.
Corporate plans
Company tie-ups with an employee list, a shared invoice and per-employee visit reports for HR.
Forms and waivers
Joining forms, PAR-Q and liability waivers signed on the tablet and stored with the member.
Find anyone in seconds
Search by name, phone, member ID or plan, then filter by expiring, frozen, due or inactive.
How it works
Four sets. Then it runs itself.
- 01Set 1
Import your members
Upload a spreadsheet from your current register or software. Plans and expiry dates map across.
- 02Set 2
Set your plans
Create the plans you actually sell, with prices, GST and freeze rules.
- 03Set 3
Enrol at the desk
New members are added in under two minutes, with photo, form and first payment.
- 04Set 4
Let the record do the work
Freezes resume, renewals remind and upgrades credit themselves.
What the front desk sees
- Who is expiring this week and who has already lapsed
- Members with pending documents or unsigned waivers
- Notes from trainers and previous visits
- Outstanding balances and instalment status
What the owner controls
- Which staff roles can freeze, discount or transfer
- Maximum freeze days and transfer fees per plan
- Approval for discounts above a set amount
- A full audit log of changes by staff member
FAQ
Member Desk questions
Can we import members from our old software?
Yes. Export a spreadsheet with names, phone numbers, plans and expiry dates, and we map it into Member Desk during setup.
Do frozen members count towards our bill?
No. Pricing is per active member, so frozen and expired members are not counted.
Can members see their own plan details?
Yes. Members see their plan, expiry date, freezes and payments in the Member App.
Can we keep ID copies?
Yes. Documents are stored on the member record, encrypted, and visible only to staff roles you allow.
Cool-down · 07:00
The hour is up.
Your 30 days start now.
Every module, every member, no card needed. Swipe in and we will set up your gym login.
Want a walkthrough first? Connect with us
Your first month, in reps
- 01 Day 1Import your member list from a spreadsheet and set up plans.
- 02 Day 2Print the QR poster for the door. Members check in from day two.
- 03 Day 5The first renewal reminders go out on WhatsApp and SMS.
- 04 Day 30Decide on a plan. Your data stays exactly where you left it.